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Privacy Policy
Last updated: 21 October 2026
Kaleida Consulting Limited, trading as Kaleida ("Kaleida", "we", "us" or "our"), respects your privacy. This policy explains how we handle personal information under applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, when you visit our website or contact us about our services.
Who we are
Kaleida Consulting Limited is registered in England and Wales under company number 10198066.
Registered office: 291 Elmsleigh Drive, Leigh-On-Sea, Essex, SS9 4JP, United Kingdom.
Kaleida Consulting Limited, trading as Kaleida, is the data controller responsible for personal information we collect and use for our own business purposes.
For privacy enquiries, email contact@kaleidaconsulting.com.
Information we collect
When you contact us through our website form or by email, we may collect:
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Your name and contact details.
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Your company or organisation, where provided.
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The content of your enquiry and subsequent correspondence.
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Other information you choose to provide.
Our website provider also processes technical information associated with website operation, which may include IP addresses, browser and device information, session identifiers and security-related information.
Our contact form is intended for general business enquiries. Please provide only information relevant to your enquiry and avoid including sensitive personal information unless necessary.
How we use your information
We use personal information to:
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Receive, respond to and manage enquiries.
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Discuss our services and potential business engagements.
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Communicate with clients and prospective clients.
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Maintain the operation and security of our website and business communications.
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Comply with applicable legal obligations and establish, exercise or defend legal claims where necessary.
We do not sell personal information or share enquiry details with unrelated third parties for their own direct marketing purposes.
Lawful bases for processing
Our lawful basis depends on the purpose and circumstances of the processing.
Legitimate interests: To respond to business enquiries, manage professional relationships, maintain business communications and support the security and operation of our website. We consider these interests alongside the rights and interests of the individuals concerned.
Contractual necessity: Where processing is necessary to take steps at your request before entering into a contract with you personally, or to perform a contract to which you are a party.
Legal obligation: Where processing is necessary to comply with applicable legal requirements.
Routine correspondence with representatives of other businesses will generally rely on legitimate interests rather than contractual necessity.
Service providers and sharing
We use external service providers to support our website and business communications.
Wix provides website hosting, our contact form, enquiry management and related website infrastructure.
Squarespace manages our domain and provides forwarding for incoming business email.
Google Gmail provides the email inbox used to receive and manage business correspondence.
SMTP2GO provides infrastructure for sending outgoing email from our business email address.
These providers process information relevant to the functions they provide and may use their own supporting infrastructure or service providers.
We may also disclose relevant information to professional advisers where reasonably necessary, or to other parties where required or permitted by law.
International processing
Some of our service providers and their supporting infrastructure may process or access personal information outside the United Kingdom.
Where international processing involves a restricted transfer under UK data protection law, the transfer must be supported by an applicable lawful arrangement, such as a UK adequacy regulation or appropriate transfer safeguards, where required.
The arrangements depend on the provider, destination and processing involved.
You may contact us for further information about the international processing of your personal information.
How long we keep information
We generally retain business enquiries that do not develop into an ongoing relationship for up to 24 months after our last substantive contact, unless a legal obligation or other lawful reason requires a different period.
Where an enquiry develops into a business relationship, relevant correspondence, contractual documents and financial records may be retained for longer where necessary to manage the relationship, comply with applicable record-keeping requirements or address potential legal claims.
Certain accounting, tax and contractual records may need to be retained for approximately six years, depending on the type of record and applicable requirements.
We aim to delete or securely dispose of personal information when it is no longer needed, subject to applicable legal requirements.
Security
We take reasonable and proportionate steps to protect personal information, including managing access to business communications and using established technology providers.
Parts of our website and communications infrastructure are operated by external providers. We take account of their responsibilities and safeguards when managing relevant risks.
No method of electronic storage or internet transmission can be guaranteed completely secure.
Your data protection rights
Depending on the circumstances, you may have the right to:
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Request access to personal information held about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of information.
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Request restriction of processing.
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Object to processing based on legitimate interests.
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Request portability of certain information, where applicable.
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Withdraw consent where particular processing relies on consent.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, email contact@kaleidaconsulting.com. We will handle requests in accordance with the applicable legal requirements and time limits.
Cookies and website technologies
Our website uses cookies and related technologies through Wix to support website functionality, security, session management and technical operations, including platform performance measurement and monitoring.
We do not currently use separately installed advertising pixels, remarketing tools or third-party website analytics services.
Further information is available in our separate Cookie Notice.
Automated decision-making
We do not use information submitted through our website contact form to make solely automated decisions that produce legal or similarly significant effects on individuals.
Data protection complaints
If you have concerns about how we handle your personal information, you can make a complaint by emailing contact@kaleidaconsulting.com.
We will acknowledge receipt of a data protection complaint within 30 days, take appropriate steps to investigate it without undue delay, keep you informed as appropriate and communicate the outcome.
You also have the right to complain to the UK Information Commissioner's Office (ICO).
ICO website: https://ico.org.uk
Changes to this policy
We may update this policy to reflect changes in our operations, service providers or legal requirements. The latest version will be available on our website.